All goods purchased from Costumes for Fancy Dress must be returned for refund, exchange or replacement within 7 days from the date of dispatch.
Before sending the parcel back to us, please contact us via email, you must state the reason for the return as well as whether you prefer an exchange or refund (less postage costs). In addition, you will need to confirm your name, order number and postcode, so please have these available when you email. You will need to include your order number with your parcel back to us as failure to do so may result in delay of any refund or exchange. Please be advised that exchanged items are subject to a second postage charge at your expense.
May we please ask you to additionally note:
You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected when returned to us.
We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.
Also that you or your postal service are responsible for any returned goods until they reach us. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting.
We regret that outbound shipping and packing cannot be refunded.
We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our shop. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.
Please return the goods to the address on the top of your receipt/invoice including the order number. Any returned items not including such information may well be delayed.